Customer Service Management
Future of the Company

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Introduction of Southwest Airlines
History of SWA
The Origin of Customer Service
SWA versus American Airlines
Better Customer Service
Future of the Company
Reference
Guest Book

Southwest Airlines plans to stay on top in customer service by proposing Service for Smiles and Profits.

Future Plans

 

Southwest Airlines based on the success of integrating its Rapid Rewards program with reservations. Southwest plans to move its Web site, Southwest.com, to Oracle9i RAC.

The Oracle9i Real Application Clusters (Oracle9i RAC) implementation took two months, from start to finish. Now, Southwest Rapid Rewards customers have the convenience of placing their reservations with just one card swipe. And by means of this new site Southwest will increase it's productivity for the teams that rely on reservation data.

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High-Level Project Goals

  • Improve customer service
  • Integrate systems
  • Improve reservation transaction times
  • Ensure that ticketing and Rapid Rewards systems are available around-the-clock
  • Quick deployment